Pinnacle Life
4.1 From 1 to 5
44 Reviews
Overall Ratings
5 Stars
28
4 Stars
6
3 Stars
4
2 Stars
0
1 Star
6
  • 44 Reviews
  • 10 / 10 Recommend
  • 8.2 / 10 TrustScore
Mar 25, 2019
Excellent.
Feb 07, 2019
Simple and easy process
Jan 17, 2019
The application process was quick and straightforward.
Jan 17, 2019
Process was really smooth with no problems.
Jan 12, 2019
Good
Jan 07, 2019
Brilliant team to work with. Very quick and easy,
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Response from Pinnacle Life
Jan 07, 2019
Thanks for the review Gina, we're glad you found the experience a good one.
Nov 26, 2018
Easy application process online, phone calls were promptly answered and all my queries answered clearly. Overall excellent service.
Nov 10, 2018
I recently took pinnacle life insurance, their online application was really easy to use and comparatively cheaper to other company. I would definitely recommend this to someone.
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Response from Pinnacle Life
Nov 12, 2018
Hi Aayva thanks for taking the time to recommend us. Our aim is to make things as easy as possible so we're glad you had that experience.
Nov 09, 2018
Easy and convenient to do online by yourself without having a broker hassle you! follow up call was good!
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Response from Pinnacle Life
Nov 12, 2018
Hi Rowan thanks for taking the time to leave a review, we appreciate it!
Oct 30, 2018
Quick and straight forward
Affordable for my budget
Peace of mind knowing that side of things is taken care off
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Response from Pinnacle Life
Oct 31, 2018
Hi Debbie thanks for taking the time to comment. Enjoy that peace of mind, we're glad you found it easy!
Oct 30, 2018
Really easy and good value for money.
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Response from Pinnacle Life
Oct 30, 2018
hanks for the feedback Nic, We're happy when our customers are happy.😊
Oct 12, 2018
Yes I would recommend Pinnacle Life, we found the online application easy and convenient. Information was needed from our doctor and with our permission Pinnacle Life was able to access the information needed and not long after we were covered 👍
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Response from Pinnacle Life
Oct 15, 2018
Hi Sonia, Thanks for getting the time to give feedback! We're glad you had a good experience with us and we hope you don't need us anytime soon... Have a super week.
Sep 25, 2018
Really easy sign up process, follow up call was courteous and efficient - for something procrastinated so long was a very quick process!
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Response from Pinnacle Life
Sep 25, 2018
Hi Jon, Thanks for taking the time to feedback on your experience. We’re glad you found it so easy!
Sep 25, 2018
Such an easy application very straight forward and super fast to respond would definitely recommend to everyone
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Response from Pinnacle Life
Sep 25, 2018
Daynah thanks so much for your feedback we appreciate it. We try really hard to give everyone a good experience and to get the cover they need so we love to hear about it when it works. Have a super rest of your week.
Sep 24, 2018
I can’t recommend Pinnacle highly enough. After years of paying into another insurance policy and feeling like I was just another number, I changed to Pinnacle Life. Signing up was so easy and I instantly felt ile My business was important. The follow up letters and calls started straight away! What a pleasure to deal with! Such a change from the other companies I’d self with. I’m about to take out a second policy and my partner has since moved all their insurance as well! AAAA+++ service
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Response from Pinnacle Life
Sep 25, 2018
HI Evie, thanks for taking the time to post feedback - it is appreciated. It's great that you found our process so easy and our people so helpful, and that now you've got the cover you need to protect your family's future. Have a wonderful week!
Aug 21, 2018
Don’t try and get Income Protection from them, there staff is very rude. So disappointed.
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Response from Pinnacle Life
Aug 21, 2018
Hi Rolien. We’re sorry you’re disappointed with your experience with Pinnacle Life. We aim to have a process which is transparent and honest – with our average rating for the experience being 9 out of 10 by our customers. Obviously we won't talk about your personal application here, but we would be happy to discuss your case again if you want to get in touch.
Jun 06, 2018
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Response from Pinnacle Life
Jun 06, 2018
Thanks for taking the time to rate us Courtney! Have a great day.
Mar 14, 2018
They claim to have a simple online process, but we had to go for blood tests and full medicals and then they DOUBLED the original quotation.
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Response from Pinnacle Life
Mar 15, 2018
Hi Wayne, we're sorry to hear that your experience wasn't as smooth as we like it to be. Each application is assessed individually and if we’re accurate in processing your application up-front, you can be confident there won’t be any hiccups when it comes time to claim. For 75 out of 100 people there’s no need for extra information and nearly 3 out of 4 people are covered in 10 minutes. If you have further questions about your application, please call the team on 0800 22 22 23 and we'd be more than happy to discuss it with you in further detail.
Mar 13, 2018
Super easy to sign up online - we should have done it a long time ago
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Response from Pinnacle Life
Mar 14, 2018
We're just glad that you've done it now 👍 Thank you for taking the time to give us feedback, we love it when our customers find it easy as making it easy is important to us.
Mar 01, 2018
I found their on line application process very easy and simple to follow , and after comparing their price against all of the other suppliers in NZ for the same amount of cover , Pinnacle life was at least 20 % cheaper .. Its a No Brain`er really , why would anyone want to pay any more of their hard earned dollars to anyone else .. its refreshing to know that there are still insurance companies out there that offer better value for money .. well done Pinnacle its a win win for all concerned ..
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Response from Pinnacle Life
Mar 23, 2018
Hi Julian. Thanks for taking the time to post this review - it is appreciated. It's great that you found our online process so easy, and that you've now got the cover you need to protect your family's future. Have a wonderful weekend!
About Pinnacle Life
When Pinnacle Life launched back in 1998, buying life insurance was a real hassle. Appointments with brokers, awkward personal questions and heaps of paperwork, just to get a quote. We wanted every Kiwi family to have the choice of getting the protection of life insurance. But if we wanted this to happen, we had to find a better way to do business. So, we invited Kiwis to deal with us directly, cutting out the cost and hassle of brokers and banks. Pretty radical stuff 20 years ago! Today, nearly 8 out of 10 people who apply get their life covered and their policy issued – there and then.
Pinnacle Life is a Verified Merchant
Questions? Contact Us
ask@pinnaclelife.co.nz
0800 22 22 23
09:00 - 17:00 M-F
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