SpeakSpace
Phone & Internet Services
4.7 From 1 to 5
21 Reviews
Overall Ratings
5 Stars
14
4 Stars
7
3 Stars
0
2 Stars
0
1 Star
0
  • 21 Reviews
  • 10 / 10 Recommend
  • 9.4 / 10 TrustScore
Dec 19, 2018
We have this number set up for Emergency Conference Call between our Management Leadership group - should we need it. Thank you.
Dec 18, 2018
There are some technical difficulties along the way, but for the most part SpeakSpace individuals are able to assist in working through them timely.
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Response from SpeakSpace
Dec 19, 2018
Hi Kelly, Thanks so much for your review! As you know, we were able to pinpoint the issue you had, due to your providing feedback in a timely manner! If you'll recall, there were two overlapping lines from the same phone number in the conference, which is referred to as a flash hook. A flash hook happens when a caller dialed into a call hangs up, then immediately re-dials in causing two lines from the same phone to be placed into the call. As a reminder, in order to prevent an issue like this in the future, please advise participants to ensure their line is disconnected from the conference completely by allowing the hand set to rest in cradle for approximately 10-15 seconds before making another call. This allows proper time for the PBX and carrier network to send and receive the proper disconnect request. Hope this helps and thanks again! Becky
Dec 18, 2018
We use it for all of our conference calls great service
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Response from SpeakSpace
Dec 19, 2018
Thanks for the great review, Sandra! FYI, we provide mandatory and optional bill code prompts, which many of our law firm customers like, and find easy to use! If you would like to add the prompt for your calls, please e-mail support@speakspace.com, and we'll take care of it right away! Becky
Dec 17, 2018
All is great. I wish you would add a feature so I could mark down a client designation for each call. It would then appear on my invoice.
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Response from SpeakSpace
Dec 17, 2018
Hi Marc! Thank you for your review! We do offer that feature, and most of our law firms like to use it. We call it a PAC (projecting accounting code). If you would like it added, please e-mail support@speakspace.com and let us know if you want the "mandatory" bill code prompt or the "optional" prompt. If you choose the mandatory code, your call will be unable to start without it (fyi). Thanks again! Becky
Dec 17, 2018
Easy to use, quality is good
Dec 17, 2018
Great support. Any questions on how to use it they are available and informative. Best support I can imagine.
Dec 12, 2018
Their reservationless conference call platform has loads of features. Easy to use and their sales & support staff really try to please their customers!
Dec 09, 2018
The best. Very highly recommended.
Dec 07, 2018
Speakspace is user friendly and I have never had an issue using it.
Dec 06, 2018
Mostly good, although there are often audio problems.
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Response from SpeakSpace
Dec 07, 2018
Good morning John, Thank you for your review! Please e-mail us at support@speakspace.com so we can learn more about the audio issues you mentioned. We pride ourselves in having the latest domestic and international conferencing bridges on the market, including Dolby Voice noise reduction, so you should not be experiencing any audio problems whatsoever (FYI- you can mute yourself and/or attendees if there is background noise by participants). If you have any issue DURING a call, you can press *0 (group) or 00 (private) to speak with a live operator to troubleshoot. I'm also happy to send you the latest keypad commands and helpful hints guides. Hope this helps and again, please email us with specifics!
Dec 05, 2018
I have been using SpeakSpace for the last 5 years to hold Web training sessions, international team meetings and secure operator assisted web meetings. When scheduling meetings the operators walk through the steps. During the meetings they are extremely professional. The support has been phenomenal.
Dec 05, 2018
SpeakSpace is a reliable and easy to use service. It allows us to seamlessly communicate with our customers, distributors and outside salespeople. It is a valuable tool that we rely on almost daily.
Dec 04, 2018
Easy to use. Very polite to work with.
Dec 03, 2018
The few times I've had chance to use SpeakSpace it has worked flawlessly.
Nov 29, 2018
The conference call worked well. I do not like that I had to enter so many numbers to initiate the call.
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Response from SpeakSpace
Dec 07, 2018
Morning Steven, and thanks for your feedback! We can lower the number of digits you need to enter the call, although we do recommend 10 digits for security purposes. We have other recommendations as well, to help you enter quickly. Please email us at support@speakspace.com, and we'll be happy to help!
Nov 29, 2018
We engaged SpeakSpace in an effort to evaluate platforms for electronic meetings. We received outstanding, personalized training and support throughout the process.
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Response from SpeakSpace
Nov 29, 2018
Thank you, Bill! :)
Nov 28, 2018
We have SpeakSpace integrated into Skype as our audio conferencing capability. This integration could be smoother and easier in some manner. For individuals dialing it is particularly annoying having to go through all the prompts. Feels like there should be less prompts or less words in the prompts. Feel like everytime I dial in I am having to hit #1 four or five times to skip past the prompts.
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Response from SpeakSpace
Dec 07, 2018
Thanks for your feedback, Steve! I think we can help resolve this issue. Please contact us at support@speakspace.com if you would like to discuss!
Nov 28, 2018
Simple and clean way to go.
Nov 28, 2018
It worked and with clarity.
Nov 28, 2018
He covered a lot of territory and spoke a bit fast to do so,
About SpeakSpace
SpeakSpace is a leading provider of Audio, Video, and Web Conferencing services. We utilize the best technology to provide the highest quality conferencing solutions to your organization. SpeakSpace, Inc. was founded in 1999. Our vision has been to provide a full range of services to meet the growing demand for teleconferencing worldwide. SpeakSpace has established strong customer relationships due to excellence in customer service, competitive pricing, and the ability to manage large, complex conferencing events. SpeakSpace provides services to many organizations operating across a diverse group of industries in various sectors. This includes; Information Technology, Financial, Medical, Energy, Government, Law, Education, Manufacturing, Associations, and Societies. Learn more about what we can do for your organization’s conferencing experience and productivity – contact SpeakSpace today!
SpeakSpace is a Verified Merchant
Questions? Contact Us
support@speakspace.com
866-257-1425
24/7/365
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